SCOPE; ACCEPTANCE OF TERMS

At DHCC’s Community Response Team (“DHCC”, “CRT”, “we”, or “us”), our goal is to help Deaf, hard of hearing, and DeafBlind individuals in the Southeastern PA Region. We recognize that everyone has different needs depending on the situation they are in and we want to offer a sympathetic or empathetic eye or ear.

Before using or accessing our website or the contact methods operated by CRT (the “Services”), please read the following. By accessing or using the Services you agree to these Terms of Service (“Terms of Service”) and our privacy policy (“Privacy Policy”; and together with the Terms of Service, “Terms”) described below.

These Terms govern your access and use of the Services, describe what information we collect through the Services, and explain how we use, transfer, and store your information after we collect it. These terms will inform you if and to whom we disclose any of that information, and what choices you have in how we use that information. We hope that knowing how and why we use data will help you make an informed choice about using the Services. If you don’t agree to these Terms, you may not use the Services.

You may contact DHCC by email at info@dhcc.org with questions about these Terms. (Emails will be addressed by DHCC’s staff.)

CONSENT; CHANGES TO TERMS

We care about you and we want to be thoughtful about the Terms and how CRT works. So, these terms may be changed from time to time. Any changes will be effective immediately upon our posting them to our website at dhcc.org. Continuing to use the Services after we’ve changed the Terms will mean that you accept the revised Terms.

Each time that you start a conversation with CRT, we’ll remind you about the website these Terms are on so you may review them before continuing to use the Services. Using the Services after receiving those text messages will mean that you accept the Terms then in effect.

NATURE OF THE SERVICES

Our Services are intended to empower you to stay safe and healthy. However, please remember that your use of and participation in our Services does not create or imply an attorney-client relationship, a doctor-patient relationship, a therapist-client relationship, a therapist-patient relationship, or any other sort of confidential relationship. We’re not your doctor, your therapist, your lawyer, your mom, or your best friend. CRT is not a substitute for professional health care, mental health treatment, psychiatric care, or therapy of any kind. If you believe you are experiencing a medical emergency, you should immediately call your doctor or 911. And, if you are experiencing a clinical or long-term issue, you should consult a medical professional. You are in charge of you — we can ask questions and nudge you in a healthy direction, but only you control your own actions, reactions, and words.

Additionally, to protect the privacy and safety of our staff and volunteers, you agree to not communicate with our CRT volunteers outside of the Services. If you have questions, comments or feedback for us, please email info@dhcc.org.

RISKS, USE OF SERVICES

You assume all risk for use of the Services. Neither DHCC, CRT nor any of our employees, volunteers, agents, service providers, or any other entities with whom DHCC has contracted shall have any liability for or in connection with (1) actions taken or not taken by you or a third party, during, after, or as a result of your use of the Services, or (2) the unavailability of the Services. You agree to indemnify us and hold us harmless for damages arising out of (A) your use of the Services, (B) your breach of these Terms, (C) your violation of the law, (D) claims asserted by third parties that you are in breach of these Terms or (E) information provided by you to CRT. Additionally, in no event shall CRT be liable for any special, incidental, consequential, exemplary, or indirect damages.

The Services are provided on an “as is” basis and “as available” basis. We do the best we can and are constantly improving, but can’t make any guarantees. CRT and its service providers expressly disclaim all warranties of any kind, whether express or implied, including, without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Without limiting the above, CRT and its service providers make no warranty that CRT will (A) meet your requirements; (B) be uninterrupted, timely, secure, or error-free; or (C) meet your expectations. The foregoing disclaimers of liability apply to all damages or injury, including those caused by any failure of performance, error, omission, interruption, deletion, defect or delay in operation or transmission, whether for breach of contract, tortious behavior, including negligence, or any other cause of action.

PROHIBITED USES; RIGHT TO TERMINATE ACCESS

You agree to use our Services only for lawful and legitimate purposes and in accordance with these Terms. You agree not to use the Services:

in any way that violates any applicable federal, state, local, or international law or regulation;

for the purpose of exploiting, harming, or attempting to exploit or harm minors in any way;

to threaten, harass, or otherwise inappropriately abuse DHCC, its employees, partners, agents, subcontractors, volunteers, or others;

to send, knowingly receive, upload, download, use, or re-use any content which does not comply with these Terms;

to “spam,” gather or attempt to gather personal information belonging to users or others for the purposes of spamming, marketing, selling to third parties, or otherwise abusing CRT,, our Services, or our users;

to impersonate or attempt to impersonate another person or entity;

to engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Services, or which, as determined by us, may harm DHCC, CRT or users of the Services, or expose them to liability;

to copy, adapt, decompile, reverse engineer, or make derivative works of the Services or any portion of the Services; or

to otherwise attempt to interfere with the proper working of CRT or the Services.

CRT reserves the right to terminate your access to the Services if you violate these Terms, including doing anything on the list above.

CRT may unilaterally terminate your access to the Services. We also may adjust your access if we determine that you’d be better served by a different kind of support.

CRT further reserves the right to terminate the Services or your access to them for any other reason, at our sole discretion.

THIRD PARTY SERVICES

You may contact us through a third-party website, application or service (“Third Party Service”), including, for example, your video relay service provider. If you contact us through a Third Party Service (A) both CRT and the third party that runs the Third Party Service may have access to the content of the messages you share and (B) your information may be shared between us and that third party. For example, we and the third party may exchange your location information to contact local law enforcement or emergency services in an emergency. Moreover, these Terms only apply to you and CRT. We are not responsible for, and make no representations regarding, the policies or practices of any Third Party Service. If you contact us through a Third Party Service, you are subject to these Terms as well as the terms and policies of the Third Party Service. We encourage you to review the terms and policies of any Third Party Service you use to contact CRT.

COLLECTION AND USE OF PERSONALLY IDENTIFIABLE INFORMATION

“Personally Identifiable Information” is data that can be used to uniquely identify you, like your full name or home address. During your use of CRT’s services, you may be asked (but never required) to voluntarily provide Personally Identifiable Information, including but not limited to your name or home address. We will only ask for this if we believe it would help us to better serve you.

While we may collect Personally Identifiable Information, we will not share it with any third parties except as noted in this Privacy Policy.

CRT uses the information it collects about you to, among other things, operate and improve the Services, contact and respond to you, fulfill your requests (including but not limited to referrals to other services) and as detailed more fully below.

PURPOSES FOR PROCESSING DATA

Our lawful purposes for processing your data include consent (where you have given consent), contract (where processing is necessary to deliver the Services as you requested by texting us), protecting your vital interests, performing tasks carried out in the public interest, and the legitimate interests of CRT (namely, to help folks like you stay safe and healthy). In short, we collect information so we can provide you and others like you with better Services.

Where we rely on your consent to process personal data, you have the right to withdraw or decline your consent at any time by emailing us at info@dhcc.org. Where we rely on legitimate interests, you have the right to object.

WHAT PERSONALLY IDENTIFIABLE INFORMATION WE COLLECT

When you choose to message us to use our Services, we may automatically receive and collect the phone number you call us from.

Other than that, the only Personally Identifiable Information that we collect from you through the Services is the stuff you voluntarily provide to us. Some of the types of Personally Identifiable Information that we may request that you disclose to us may include your name, age, address, and zip code, particularly if necessary to help a person at imminent risk of death or serious bodily harm, or to make a mandatory report concerning suspected child abuse or neglect.

Additionally, if you choose to take a survey on our website or via a link sent to you following your conversation through our Services, we may ask you about your experience in that conversation. You can totally choose to keep your responses anonymous. It’s your call.

DONOR PRIVACY

DHCC keeps a record of each donor’s giving history for IRS purposes, to analyze giving patterns, make budget projections, and solicit future donations. We do not share our donor file with any other party or organization.

HOW WE USE YOUR PERSONALLY IDENTIFIABLE INFORMATION

We operate the Services in conjunction with volunteers. Any information, including Personally Identifiable Information, that you share with the Services may be viewed by DHCC staff for quality control, to contact emergency services, or to better assist you with your concerns. We may use and share the Personally Identifiable Information that we collect via the Services amongst our employees, volunteers, agents, and service providers in order to help us operate, analyze, research, develop, deliver, audit, maintain, and improve our products, content, advertising, communications, and the Services. If you provide feedback (such as through an anonymous survey or email), that feedback may also be shared with DHCC Staff and CRT volunteers. We want to provide awesome Services, so we are hungry to learn from your feedback!

DISCLOSURES TO THIRD PARTIES

We care about your safety. It’s our goal to support you in staying safe and healthy and to do so in the least invasive way possible (read: we don’t want to intrude in your life). You being alive and happy is what matters most to us. In rare cases, this means we might contact law enforcement, state authorities, or emergency services if your messages indicate that you are at imminent risk of death or serious injury (e.g., if you have suicidal desire, a plan, access to means, and an imminent timeline), or if we reasonably believe that disclosure is necessary to prevent a person’s death or serious injury. At that point, we might ask you for some personally identifiable information (such as where you are or what your name is). We understand that this can be disruptive, and it won’t happen unless we think it’s necessary. We’re not here to tell on you — we’re here to do our best to support you and others in staying healthy and safe. We may attempt to locate you, but it may not always be possible.

If the content of your messages leads us to reasonably suspect that you are a victim of emotional/physical abuse or neglect and are 17 years old or younger or a vulnerable dependent adult, we may ask you for certain Personally Identifiable Information (such as your date of birth, name, and address) to help us file any required report with an appropriate state authority. You are of course not required to share this information with us.

Additionally, we may disclose Personally Identifiable Information we collect from you to third parties if we believe such disclosure is necessary: (A) to comply with the law or in response to a subpoena, court order, government request, or other legal process; (B) to protect the interests, rights, safety, or property of DHCC, its affiliates, employees, agents, or volunteers, including but not limited to CRT operations and staff; (C) to enforce our Terms; (D) in connection with a sale, merger, or change of control of DHCC or its affiliates, or (E) to address fraud, security, technical issues, or to operate the Services or its infrastructure systems properly.

Note that CRT’s staff and volunteers are located across the region, and may not be licensed in your state or trained in your state’s law. Other state laws may apply to your communications, and those state laws may not protect your communications to the same degree, or in the same way, as the laws of your state.

OUTSIDE REFERRALS

Sometimes, we may refer you to another hotline or program. There are some really great programs out there! We will give you their contact info, but we will not give them your contact info. So, it’s up to you if you want to use the referral. If you would like to receive support from other services, please note that different rules may apply to their use or disclosure of Personally Identifiable Information. We don’t control the privacy policies of others. We encourage you to ask questions before you disclose your Personally Identifiable Information to others.

RETENTION OF INFORMATION

CRT retains data for the purposes described above. We retain Personally Identifiable Information for seven years, and then scrub it to render it anonymous, so it can no longer be used to identify you personally. We retain non personally identifiable data — including the data we scrub — indefinitely, so that we may continue to use it to improve our Services.

HOW WE PROTECT YOUR PERSONALLY IDENTIFIABLE INFORMATION

DHCC cares about you and the security of your Personally Identifiable Information. We take reasonable security precautions, including encryption, administrative, technical, and physical measures, to protect your Personally Identifiable Information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. However, perfect security does not exist anywhere. Although we take appropriate measures to safeguard against unauthorized disclosures of information, we cannot assure you that your Personally Identifiable Information or communications with CRT will never be disclosed in a manner inconsistent with this policy, and make no representations or warranties regarding the sufficiency of our security measures to prevent unauthorized access or interception by third parties.

YOU SHOULD ALSO PROTECT YOURSELF

Always be careful and responsible regarding your Personally Identifiable Information. We are not responsible for, and cannot control, what others not affiliated with CRT do with information you provide to them. You may also choose to delete CRT conversations from your videophone, clear us from your browser history, and not save our number in your contact list to help further protect the confidentiality of your communications with us.

ACCESS/CHANGES TO PERSONALLY IDENTIFIABLE INFORMATION

You may request access to or changes to Personally Identifiable Information of yours which we have stored by emailing info@dhcc.org. You will be asked to verify your identity in order for us to grant you access to or process changes to your Personally Identifiable Information.

You may request that we delete your Personally Identifiable Information, such as last name, physical address, zip code, phone number, and texts/message transcripts by emailing us at info@dhcc.org, after which you will be prompted to confirm your request. We will make reasonable efforts to process requests promptly, but may decline to process requests that are unreasonably repetitive, require unreasonable technical effort, jeopardize the privacy of you or others, are otherwise impractical, or which would conflict with a law enforcement matter. Additionally, we will decline to process requests if we believe preservation of your Personally Identifiable Information is necessary: (A) to comply with the law or in response to a subpoena, court order, government request, or other legal obligations; (B) to protect the interests, rights, safety, or property of DHCC, its employees, agents, or volunteers, including but not limited to CRT volunteers; (C) to enforce our Terms; (D) in connection with a sale, merger, or change of control of DHCC or its affiliates, or (E) to address fraud, security, technical issues, or to operate the Services or their infrastructure systems properly.

CHILDREN UNDER 13 YEARS OLD

As a not-for-profit organization exempt from federal income tax under Section 501(c)(3) of the Internal Revenue Code, DHCC is exempt from compliance with the Children’s Online Privacy Protection Act of 1998. However, we take children’s privacy seriously, and encourage users and their parents to review our Terms to understand our information collection practices. Accordingly, we ask that all calls made by minors include a parent or guardian clearly visible in the video call.

GOVERNING LAW; INTERNATIONAL USERS

These Terms and the provision of the Services are governed solely by, and shall be interpreted according to, the laws of the State of Pennsylvania without giving effect to Pennsylvania’s conflicts of law rules. DHCC and you both consent to the exclusive jurisdiction of the state and federal courts located in the county of Pennsylvania for any and all disputes arising out of or concerning these Terms. The Services are primarily operated in the United States.

SEVERABILITY; ENTIRE AGREEMENT

If a court finds any provision of these Terms to be invalid or unenforceable, that provision shall be enforced to the maximum extent possible and the remaining Terms shall remain in full force and effect. These Terms constitute the entire agreement between you and DHCC, superseding any other written or oral agreements or understandings. (Basically, the stuff you’re reading now is what you and DHCC agree to, and even if we later fight about some words, the rest of the words still stick around.)

CONTACT US

If you have any questions or concerns about our Terms or the privacy and security practices described here, please contact: info@dhcc.org.