Sensitivity Training

On-Site Sensitivity Training Covering a Variety of Topics

DHCC offers on-site sensitivity trainings that cover a variety of topics related to open and equal communication among Deaf, hard of hearing and hearing individuals. DHCC will work with your schedule to make the trainings available to your staff. Our standard presentation is 2 hours; however DHCC can adapt to meet your needs. Our goal is to educate (not to create a scheduling headache) so you can provide better services to your Deaf and hard of hearing customers, patients, and coworkers. In addition, our trainings are frequently used to meet an organization’s continuing education requirements for their employees.

Who can benefit

Businesses, social service agencies, government departments, educational institutions, hospitals, and organizations of all types will find these trainings beneficial. Those who may benefit the most include organizations that have Deaf or hard of hearing employees, or those who provide services to Deaf or hard of hearing consumers.

What you will learn

Knowledgeable DHCC presenters with first-hand experience will cover topics such as:

  • Laws relevant to communication access for individuals with a hearing loss
  • Common challenges, impacts, and characteristics of hearing loss
  • Linguistic and cultural diversity among Deaf, hard of hearing, and hearing populations
  • Strategies for effective communication
  • How and when to request access services such as a sign language interpreter, real-time captioning services (CART) and/or other devices, and how to use them effectively
  • Information on additional DHCC services, such as sign language interpreters and CART, that assist organizations with ADA (Americans with Disabilities Act) compliance

For more information

To learn more about sensitivity training options and costs, email at