Cancelation Policy

Cancelation of interpreting services must be received by DHCC with two (2) full business days’ notice (not 48 hours) in between the date of cancelation and the date of service or payment of contracted hours will be required. Please note: if cancelation notice is sent to DHCC after regular business hours, it will not be considered “received” until the office re-opens.

Bad Weather - If you notify DHCC that an event is canceled or a facility closes because of unusually bad weather that interferes with travel safety such as snowstorms, you will not be billed.

Payment

You may pay for interpreting services by check or credit card. If paying by check, you must pre-pay the estimated interpreter costs 5 days prior to the assignment. DHCC can provide you with an estimate. After the assignment is finished, you will receive an invoice for the travel expenses and any hourly charges above what was initially contracted. Payment of this additional invoice is due within 30 days. If paying by credit card, we will charge your card after the assignment is completed and send you a copy of the receipt. Email any payment questions to Billing@dhcc.org .

The cost for each interpreter is $25.00 an hour with a minimum of a two hour assignment fee. Time scheduled after 2 hours is billed in 15-minute increments. Interpreter travel expenses may be billed. Roundtrip mileage will be charged at the allowable IRS mileage reimbursement rate. Additional travel may include tolls, parking, public transit, or cab fare.

I agree to pay $50 for the first two hours per interpreter, and additional time at the rate of $25 per hour per interpreter. I agree to pay travel expenses, including tolls, parking fee, and mileage at the current IRS rate for each interpreter. I understand that if I cancel the interpreters less than two full business days before the assignment (i.e. cancel later than Wednesday for a Saturday assignment), I will still be charged for the full amount of time I requested the interpreter(s). I agree to pay this fee.

I have reviewed and agree to the rates and cancellation policy at: https://dhcc.org/terms-privacy/interpreting-services-policies/