Self Advocate

DHCC advocate in a variety of ways, working towards equal communication access for Deaf and hard of hearing individuals.

Self Advocate

DHCC’s mission is to promote communication accessibility, equality and cultural awareness to the Deaf, hard of hearing and hearing communities. Advocacy is an important part of achieving this mission. The staff at DHCC advocate in a variety of ways, working towards equal communication access for Deaf and hard of hearing individuals. The Americans with Disabilities Act of 1990 (ADA) is the legislation referred to most to support the provision of communication access.

There are two types of advocacy – Personal Advocacy and Systemic Advocacy.

Personal Advocacy
Personal advocacy assists an individual to obtain services that are his/her legal right, such as sign language interpreters. DHCC staff provide personal advocacy on behalf of a Deaf or hard of hearing individual in situations involving communication inequality.

If any place of public accommodation (such as a doctor’s office, educational institution), employer or any entity that receives federal funding rejects your request for a sign language interpreter, a DHCC staff member can call the business to advocate for your needs. DHCC staff members will provide specific information regarding the service provider’s responsibilities according to the ADA or other relevant legislation. DHCC also provides written material and directs the service provider to appropriate internet resources for additional information when necessary.

Systemic Advocacy
Systemic advocacy changes systems, services, and legislation in the cause of justice and human rights. For Deaf and hard of hearing consumers, the goal is usually to improve access to services. Systemic advocacy activities include participation as a member of a coalition of many organizations working for a specific cause, working in partnership with Deaf and hard of hearing consumer groups, responding to new legislation, and other related activities.


Laws and Knowing Your Rights

The best form of advocacy for Deaf and hard of hearing people is self-advocacy, fighting for your rights! You must be aware of the laws that protect your civil rights and be aware of how to exercise those rights.

Information and Referral Services for Deaf, Hard of Hearing and Hearing Individuals

DHCC is dedicated to providing information to Deaf, hard of hearing and hearing individuals and their family and friends. This information assists individuals in obtaining needed services and technology, and in making informed decisions. DHCC welcomes the opportunity to serve you and answer your questions. Please contact us at 610-604-0450 (Voice/TTY), (484) 477-0817 (VP), or email with any questions

DHCC can provide information and/or referrals on the following topics:

Referrals to Legal Services

DHCC does not provide legal services; however, we can refer you to organizations that can provide you with legal advice or assist you in taking legal action. DHCC can also provide you with information on how to file a complaint under the ADA so you can advocate on your own.

Emergency Preparedness

DHCC partnered with the Department of Fire Services of Montgomery Township (PA) to present a fire safety training program to members of the Deaf and hard of hearing communities. 

Superstorm Sandy survivor’s ASL story

How to use 2-1-1 to get information and resources

For Philadelphia:

For other parts of Southeastern PA:

Public Health Emergencies

Philadelphia Department of Public Health:
Bucks County Health Department:
Montgomery County Health Department:
Chester County Health Department:
Delaware County Department of Intercommunity Health:



Information from FEMA about Evacuations:


SEPTA’s Website:
SEPTA’s Emergency alerts:
NJ Transit:
NJ Transit Safety Page:

Severe Weather Information​